Accessibility
The Natural History Museum of the University of Pisa offers an accessibility support service, providing information on the museum’s facilities and services. The service also enables visitors to request and plan guided tours for groups with disabilities as part of the ‘Per tutti e per ciascuno‘ (For everyone and each one) project, and provides specific information and support materials to facilitate independent visits.
For more information or to provide feedback on accessibility, please contact us:
📞 Call: 050 2212979 (Monday to Friday, 9:00 AM – 2:00 PM)
📧 Email: museoaccessibile@msn.unipi.it
Museum Education and Mediation Services
REACHING THE MUSEUM
Parking
Vehicles carrying disabled passengers, displaying a special sticker, can use four designated parking spaces. Two of these spaces are located in the car park near the museum entrance. To reach them, drive along Via Roma to the edge of the pedestrian zone and turn onto the dirt road on the left. The other two reserved spaces are located on Via della Certosa, just before the start of the pedestrian zone.
If you require assistance due to a disability, schools can book a free transport service from the town centre to the museum entrance and vice versa. This service is offered by the Misericordia di Calci and can be booked by calling 050 938400 at least 24 hours in advance, between 9:00 a.m. and 12:30 p.m., Monday to Friday.
You will find all the information you need on how to reach us by various means of transport here.
VISITING THE MUSEUM
Accessibility
The museum is housed in a historic building spread over three floors. The upper floors can be accessed via internal staircases or ramps, which require visitors to walk along a sloping dirt path outside. Some staircases also require the use of electric stairlifts.
As the building is historic, the flooring is uneven with thresholds and steps of varying heights, including some of the ground-floor entrances. We therefore invite all visitors to take great care when moving around the museum, both inside and outside.
Visitors with mobility difficulties are invited to contact the ticket office staff for assistance or to contact us for further information. (Tel.: 050 2212979; email: museoaccessibile@msn.unipi.it).
A paper map of the museum is available from the ticket office and can also be downloaded here.
Ticket
You can visit the museum without a reservation. However, reservations are recommended for organised groups, especially large ones, by calling 050 2212973. To arrange a visit as part of the ‘Per tutti e per ciascuno’ (For everyone and each one) project, please call 050 2212979 or email museoaccessibile@msn.unipi.it.
Admission is free for people with disabilities and their companions.
Please note that the ticket does not include admission to the National Museum of the Certosa Monumentale di Calci, which, although part of the same complex, is managed by the Ministry of Culture, Regional Directorate of National Museums of Tuscany, National Museums of Pisa.
Service animal
Guide dogs and other service animals are welcome. Small companion dogs are also permitted, provided they fit in a carrier and remain inside it at all times.
Services
Toilets for people with disabilities are located in the rooms next to the ticket office and the ‘La Terra tra mito e scienza’ (The Earth: myth and science) room.
The ticket office area also has a Baby Pit stop, created with the help of UNICEF, which has a breastfeeding area, a changing table and a reclining bed that can be used by adults.
Visit support
Social Stories and Augmentative and Alternative Communication (AAC) Support
Upon request (via museoaccessibile@msn.unipi.it), the Museum provides a series of social stories—tools designed to offer clear and concise information about what to expect during a visit. These resources are particularly helpful for visitors who use Augmentative and Alternative Communication (AAC), for those who benefit from visual aids to better understand their environment, or for anyone wishing to become familiar with the Museum setting in advance.
Tactile Aids
Tactile aids are available in the following areas of the Museum: Archaeocetes, Cetaceans, Human Evolution and Aquarium.